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A document — published by an AI vendor — specifying what users may and may not do with the vendor's AI product. AUPs are separate from and additional to your own internal AI policy: they impose vendor-defined restrictions that you must follow as a condition of using the product, and violating them can result in account suspension. Common AUP restrictions include: no use for generating illegal content, no use in certain high-risk applications without prior approval, no systematic scraping, and no use in weapons development. Before deploying an AI tool at scale, your governance process should include reviewing the vendor's AUP for restrictions that conflict with your intended use case.
Why this matters for your team
Most teams never read their AI vendor's Acceptable Use Policy — but it is a binding contract that can result in account suspension if violated. Review every AI tool's AUP for restrictions on your intended use case, especially restrictions on high-risk applications or use with sensitive data types.
A legal tech company plans to use an LLM API to automate contract review for their clients. Reading the vendor's AUP reveals that the terms prohibit 'providing legal advice' via the API — a restriction that conflicts with the intended use case, requiring the team to either find a different vendor or restructure the product.