Super Intelligence definition proposal due (60 days) · Nov 28, 2026 · See what changes
The process of documenting and reporting AI system failures, errors, unexpected outputs, or harms. At the organizational level, incident reporting means maintaining a log of AI failures and near-misses to identify patterns and improve governance. At the regulatory level, the EU AI Act requires providers of high-risk AI systems to report 'serious incidents' (death or serious harm to health, serious and irreversible disruption of critical infrastructure, infringement of Union law protecting fundamental rights, or serious harm to property or the environment) to market surveillance authorities. Building an incident log before it is legally required is one of the highest-value AI governance investments a small team can make.
Why this matters for your team
Start an AI incident log today, before you have a compliance obligation to do so. A simple spreadsheet tracking AI failures — date, tool, what happened, how it was resolved — demonstrates due diligence, reveals patterns, and becomes the foundation of regulatory reporting if required.
A team's AI customer service bot gives a refund amount that contradicts the company's policy. The customer service manager logs it in the incident log: date, tool, what happened, how it was corrected, and whether the model configuration needs updating.